Testimonials

During lockdown mum's dementia had progressed and we were not equipped to take care of her any longer. It was a heart-breaking and frightening decision to place Mum in full-time care. During the pandemic, it was impossible to conduct thorough tours of homes and we had to rely on this site, the CQC website and each home’s website to see reviews, pictures/videos of the environment to make decisions. Hazel End was the stand out choice - their website and social media presence gave a real insight into life at the home as the team there are absolutely wonderful and Mum was made to feel very welcome. The facilities are so clean and homely. The team are well trained and versed in risk assessment and management. Their activities are exceptional, the nutrition is quality and the communication invaluable. We can't thank them enough for everything they did for Mum during her 4-month stay, they felt like extended family. In short, Hazel End sets the expected standard for other homes to be measured against.

The staff at Hazel End have worked hard to successfully settle my dad into their care. My dad had suffered considerable trauma over a short period and they have looked after both his physical and mental health, while caring for him while living with dementia. Hazel End is a lovely friendly community with great entertainment and the residents are treated like family members. All the staff are lovely and helpful, nothing is too much bother. My dad’s room is luxurious, he has an en-suite shower room with a patio door to the outside rear garden. He appreciates the large TV in his room and the staff are more than happy to find him programmes that he likes or set the football up on his iPad. As a keen gardener, Dad has been able to get out into the garden to tend the plants and remove weeds, ready for some summer bedding plants. I am so grateful to the team at Hazel End, they’ve supported us as a family at a very difficult time.

Hazel End is a very caring and loving environment and our family can rest easy knowing Mum is receiving the very best of care. All the staff we have spoken to have been very helpful and very caring too! Can't recommend Hazel End enough - excellent across the board! Thank you so much.

As a family, we are really pleased with the care that our mother is receiving at Hazel End. The people are lovely, very caring and respectful. Any problems encountered are always quickly resolved. Thank you so much.

We were made very welcome from the moment we walked through the door. Very friendly staff and more than happy to accommodate our mother's needs. We did not hesitate that this would be a very safe and caring home. After spending a lot of time worrying about finding the right home Marham has exceeded our expectations.

My 98-year-old mother was transferred to Hazel End in July 2020 in the midst of the current pandemic. This move between care homes was unexpected but the management team at Hazel End completed the transition efficiently and with care and consideration despite the difficulties incurred by the government guidelines and my mother’s current stage of Dementia. We have struggled with communication at times as my mother has sight and hearing impairment and unfortunately, there are often issues with good connection on Zoom and Skype. This often gives rise to frustration for my mother and family members who are unable to visit her under normal circumstances. We are very pleased to have personal contact with the Lifestyle coordinators and this does allow us to keep in close contact with my mother’s day to day activities and general well being which she appears to enjoy. We have regular updates from management and are regularly informed of any changes in her care plan.

I have visited many care homes in my previous career as a hairdresser and beautician, Hazel End is one of the finest homes I have ever had the pleasure to visit, I volunteer occasionally and do residents nails etc. I am always made to feel very welcome, the management and staff are second to none, so professional kind and caring, it's wonderful to see the ladies and gents who live there looking so happy and often enjoying activities and being entertained, even in these difficult times they have had socially distanced entertainment outside in their lovely garden. The food always smells and looks delicious and the building is always cleaned to an excellent standard. Sadly I no longer have my parents but if I did and they needed residential care this would be my first choice, I would highly recommend Hazel End to anyone looking for a home from home for their loved one.

Dad moved in for a couple of weeks at the start of COVID to keep him safe, no one knew that it would go on for so long. It has been a relief that he decided to stay at Hazel End permanently and I know that he is well looked after all the time - it has taken a great strain off of me as his main carer during such a difficult year. I think the procedures for visitors is great and I can’t wait to be able to get back to normal and be able to spend time with Dad in a more normal situation - I know we will be welcomed in as soon as it is safe.

My father spent four weeks in Hazel End Care Home for respite care after spending a few weeks in the hospital. We cannot fault the care and support for my father and for us as a family from the management as well as the staff we came into contact with. He is now in his own home, a stronger person thanks to his care. We would have no hesitation in recommending Hazel End Care Home to anyone, and certainly, if my father needed either more respite care or indeed a permanent stay in a care home, Hazel End would be our first choice.

Mum was the third resident at Hazel End and as such settling in, could have been awkward, however, this was not the case. The care provided by the staff was first class and has remained of the highest level. one of the hardest things to do, is making the decision of where a loved one will spend their final years. I am pleased to say we could not have chosen more wisely. the facility itself is fantastic and only bettered by the staff that care for mum.

Hazel End is unique, it has an incredible family feel. My friend settled so quickly, she enjoyed the food and loved to use all the different facilities. I was always impressed with the staff and how clean the home is.

My family friend came to the home in March. It is with heartfelt thanks for the incredible help, care and kindness the whole team showed her. Especially during her end of life care, even in the most difficult of circumstances with the COVID pandemic, we were able to visit in a safe way to say goodbye. The staff and management are outstanding. They really went above and beyond. It gave us great comfort to know she was comfortable and well cared for in her final days. I cannot recommend the home enough.

I have regularly helped out with a number of things within the care home. Whilst I have not been in the home since March, I would not hesitate to recommend the home. During my normal work, I have stayed in many hotels both in this country and abroad. I have to say that the quality of the rooms, lounge areas and other areas equals the hotels that I have visited and in some cases, the home is nicer. I have observed the staff interacting with the residents and have the feeling of a homely environment. There always seems to be activities going on with plenty of smiles and laughter. The staff seem to really care about the residents and it seems more than a job for them. Whilst I have never had a meal at the home there is always homemade cake on offer and if this is anything to go by the food will be excellent. Sadly, I always seem to just miss the lemon drizzle cake. In summary a beautiful building with caring staff and a jovial atmosphere.